Confluence Healthcare Culture Consulting works with a broad array of healthcare clients to provide patient safety and safety culture expertise, including:
Interpreting quantitative and qualitative survey data and providing summaries and reports to drive leadership and frontline staff engagement
Leading focus groups of frontline staff to debrief data
Reviewing qualitative comments data sets to identify themes and trends across a facility or system
Reviewing adverse events/incident reports to identify particular areas of concern and trends at the unit through hospital levels
Services
About Anne
Anne Millman, MS CPPS
anne@confluence-hcc.com
410.245.3822
I am a patient safety professional with more than 15 years of experience working with hospitals and health systems in North America, the United Kingdom, and the Middle East. I have a particular interest in the measurement and understanding of culture and its contributions to patient safety and staff engagement, the implementation of Just Culture principles, and the use of event reporting data to identify system defects and drive change. I have extensive experience interpreting quantitative survey data and facilitating groups of individuals to elicit feedback and context regarding their work environments to inform safety initiatives.
I have served as the Director of Patient Safety at both tertiary (Johns Hopkins Bayview Medical Center) and community hospitals (Greater Baltimore Medical Center), where I was responsible for the oversight of the patient safety program, including adverse event reporting, regulatory accreditation, the culture and engagement survey, and the peer review and grievance resolution processes for both acute care and ambulatory practices. As a consultant, I have worked with facilities ranging from academic medical centers to critical access hospitals, providing interpretation of their safety culture survey results, leading focus groups and guiding improvement in their culture and teamwork.
Through my work as both a patient safety officer and as a consultant, I can provide guidance across a range of topics. I understand the intersection of culture and teamwork, what a high-performing work setting looks like, and how to achieve that. I have first-authored and co-authored numerous peer-reviewed publications on a broad variety of patient safety topics.